The Silver Grove Limited
69c The Grove
Tel: 0330 223 4144
You may return any item in its original condition and packaging within 14 days of having received your order for a full cash refund. All goods returned are at the sender's expense unless faulty. Notification of faulty goods should be made as soon as possible after the goods have been received. Inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, keep the original carton, promptly contact the shipping company for a damage inspection report and request that the shipping company returns the merchandise. Under these circumstances, do not return the merchandise yourself. If you do need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit. Mark your parcel clearly as "Returned Goods" and send it to one of the following:
We cannot provide a refund or replace any personalised goods or any items made specifically to order. This includes all items where specific stone or size choices are made. Orders placed for 14 Kt, 18 Kt yellow gold or for white gold are crafted to order and are considered as specials. These orders cannot be cancelled and returns will not be accepted unless the goods are defective in their manufacture. For reasons of hygiene we are unable to refund or replace any earrings other than where faults in manufacture can be demonstrated. Refunds will not be given for rings that do not fit, please ensure you have your correct ring/finger size before placing your order. All disputes will be settled under United Kingdom Law. If a refund has been agreed, we will refund to the original method of payment and a refund will be completed within 7 days of receipt of goods.
We understand that you might have purchased a product recently that has now been reduced in price. Unfortunately we cannot refund you the price difference if this occurs.
The Silver Grove may run promotions or put items on sale from time to time. If you received a gift with your purchase alongside a paid item, the free item must also be returned in order to receive a full refund.